Thursday 6 March 2014

NLP Certified Practitioner and Master Practitioner Training 2015

NLP began as a healing therapy some forty years ago, to reframe the mindset, for positivity, or success, creativity, motivation, organisation, health, happiness… even if we have become used to strong negative beliefs since childhood.
 
Reframing mindset means to let go conditioned thought-patterns put upon us by others, to replace those thoughts with new more useful patterns to lead the life we want, think our own thoughts, reclaim our power. 
We can feel the difference, and see improvement in communication, at home, at work, or out and about – social situations, sports, helping others for example.
 
I began this training because people on my courses said I was already using it.  I wanted to investigate what it was that they said I was doing.  I discovered that yes, I was already using some of the techniques in my teaching.  What I also realised was that using these techniques and more I began to gain what at the time I could only describe as amazing insights into what clients and students were saying, what they were meaning by their use of language, and what they were not saying in words but showing in their body-talk.  The training filled all the gaps. 
I also learned how to apply these methods not just to understanding, but to give clients powerful tools they could use themselves to find ongoing solutions:  even if I don’t know all their issues I do know that at some deep level we have the resources to help ourselves.  Sometimes it takes just a little step, sometimes a giant leap.

NLP Intensive training is learning how to help others reframe their mindset to achieve ambitions, fulfil desires, and solve problems, in short to be more effective, and how to make a decent living at it if you so choose. Practitioner and Master-Practitioner qualifications are the internationally recognised Certificates of the Society of Neurolinguistic Programming. Learn more!
 
If you want more information – and sharing an experience as I will be giving a demo – then come by on 27th March, 7pm to 8.30pm.  Or if you know you can make good use of a powerful and effective means of helping yourself and others, why wait?  Sign up now! to catch the early bird, or check out the easy-payment options.
 
2015 Trainings
 
27th March Healing NLP  Free Talk & Demonstration with Kris Deva North, Licensed Trainer for Society of NLP – Richard Bandler.  No pre-requisites, All Welcome. Kentish Town Studio, 141-145 Kentish Town Road (Side Entrance in Castle Place), Camden, London NW1 8PB
 
3rd thru 10th April Healing NLP Certified Practitioner Training with Kris Deva North, SNLP Licensed Trainer.  No pre-requisites, All Welcome. Kentish Town Studio, 141-145 Kentish Town Road (Side Entrance in Castle Place), Camden, London NW1 8PB
 
18th thru 21st May Healing NLP Certified Master-Practitioner Training with Kris Deva North.  Pre-requisites: Practitioner Certificate. Kentish Town Studio, 141-145 Kentish Town Road (Side Entrance in Castle Place), Camden, London NW1 8PB
 
 

The Good News is: you don’t need to own a Kindle to read Kindle books. Treat yourself to one of the many free apps you can use to read e-books on your Android phone or tablet, iPad, iPhone, Mac, Windows 8 PC or tablet, BlackBerry, or Windows Phone or other device with a click here
 

Friday 1 March 2013

YOUR BEACH OR MINE - A Case-Study in Healing NLP

YOUR BEACH OR MINE?

By Kris Deva North

She came in under a black cloud, the world on her shoulders.  With reason, I thought, hearing her story.
‘My sister hanged herself.’ Sometimes the right response is no response.  I waited, watching her body-language. 
‘In my apartment.’  I strained to hear her murmur.  It was as if she were alone in the room, talking with herself, oblivious to me, to the tinkle of wind-chimes outside the window, to the chair in which her tall body hunched. I could have paced her, but chose to be still.
‘She left a note.’ Iron-gray hair drooped around her face.  The words spilled like tear-drops from a red-rimmed eye.  An open box of tissues lay ignored, on the small table beside her.
‘Blaming our mother.’
Silence.  She seemed to go even deeper inside herself, to a place not good.  I felt I could see, with her, the picture in her mind, arriving home from her work at a local government office, opening her apartment door, sensing a strange dark atmosphere, chills running up her spine as the hair rose at her nape, the strangeness of an Abba song playing in a room where she knew she had switched everything off.  Her sister had keys.  Perhaps she was here, waiting to tell again how her life was in ruins, how their mother had dealt her a losing card at birth.  She was here.  In the bedroom.  Hanging.

I said, ‘Dolores?’  She looked up.
‘How can I help you?’
She replied in a voice of despair, ‘I want to be happy.’
I felt a sense of relief that she did actually want something.  Well, of course, she must have wanted something to have made the appointment.
‘You want to be happy.  That’s a perfectly normal want, isn’t it.’
Now she looked at me.  ‘I guess.’
‘What makes you happy, Dolores?’
Her eyes went down again. ‘I don’t know.  I’ve never been happy.’
Meta.  ‘You have never been happy? Never?’
She shook her head.  I thought it might be too smartass to ask why she wanted something she’d never known.  Many people, including clients, have mentioned a desire for happiness. The pursuit of it is an inalienable right, but whose definition?  So we can each decide for ourselves.  What was Dolores’s vision?  Did she have a vision?

‘What do you like to do, Dolly?’
She sat up straighter.  ‘I like to walk on the beach.’
Ah! Familiar territory.  My mind looped back to Practitioner Training with Richard, John and Paul, and a song from my youth, ‘Lots of sand and sea and sun.’  I remembered the varieties of beach in our group, warm breezes, swaying palms, nights under the stars, down by the shore an orchestra playing – but not for those who wanted the quiet of nature.  Some visualised playing with their dogs, throwing balls into the waves – but not for those who could not abide the boisterous creatures shaking spray and wet-dog-smell everywhere.  Some loving the sound of kids playing – but not for others.  As many beaches as ways of breaking state – but all warm and sunny.  Mine was white sand, rolling waves, hot sun, my annual search for the best, from Australia to the Andamans, Brazil to Hawaii, Kenya to Thailand

I was thinking about a nice gentle induction into a beautiful, peaceful, warm sunkissed beach where Dolores could fulfil her desire for happiness.  Something made me hesitate.  There was a new look in her eyes, almost a fierce look.  Not sad.  Not peaceful.
‘What kind of beach do you like to walk on?’
‘Gusts of cold fresh wind, salty and clean.  Crunching pebbles underfoot. Crashing waves flinging spray to sting my skin, wake me up, make me feel…alive!’
She stood up. ‘Thank you!’ she said, gave me a brisk handshake, and marched out to her future, aura bright, world at her feet.

© Kris Deva North 2013
first published in NLP newsletter 1st March 2013

Kris Deva North is a Licensed Trainer in London, England.
He is running an 8-day Certified Practitioner Training April 5th thru 13th 2013 and 8-day Master-Practitioner Training April 19th thru 26th.
Kris is giving a Talk and Demonstration on Friday March 29th at the Healing NLP Institute, 68 Great Eastern Street, London EC2A 3JT.

Contact Kris: krisdevanorth@gmail.com


Sunday 3 February 2013

NLP Practitioner and Master Practitioner Training 2013

Free Talks and Demos help you make up your own mind, without pressure or obligation.
The training provides 'workshop manuals' for using your mind to best effect. NLP's tried and tested techniques are the keys to the 'secret codes' that unlock your mind's potential, giving you better command over your feelings and control over your thoughts, and a remarkable power to help others fulfil their own potential. "Teach them to fish!"

Next FREE TALK & DEMO
Friday 29th March 2013
from 7pm to 8.30 pm
NOTE: you are not required to attend the free Talk and Demo to qualify for Practitioner Training.
This evening is to help those who want to find out more, in fact to gain a high enough level of information, insight and practice of NLP to make up their mind about it without commitment;
is this something you want to do for yourself?
is NLP something you might want to use to help others?
is this both?
neither?
There is no pressure and no obligation. In NLP you make your own choices. Start now! No need to book, just come on by Healing NLP @ Zen School of Shiatsu
68 Great Eastern Street London EC2A 3JT
Next Practitioner Certification Training
8 days, Friday to Friday, 9.30 am to 5.30 pm
5th thru' 12th April 2013
earlybird £987 until 9pm on 29th March, then £1097
click here for full information

Next Master-Practitioner Certification Training
8 days, Friday to Friday, 9.30 am to 5.30 pm
19th thru' 26th April 2013
earlybird £997 until 9pm on 29th March, then £1097
click here for full information

You can make significant savings by combining payment and registration for both Practitioners and Master-Practitioner Training. click here to find out how

Training is with Society of NLP Licensed Trainer Kris Deva North, Founder of the Healing NLP Institute. Certification is by Dr Richard Bandler, co-Founder of Neuro-Linguistic Programming, John La Valle, and Kris Deva North

Neuro-Linguistic Programming shows us how to make the most of ourselves and how to help others become the best they can be.

Sunday 4 March 2012

NLP Practitioner and Master-Practitioner Training April

I just wanted to let you know about some huge savings coming up on the NLP Spring Intensive. NLP is something you can use right away, for yourself and/or others. After all, its perfectly normal, isn’t it, to want a better life, achieve ambitions and fulfil desires, solve problems, let go some baggage, drop a few of those unnecessary habits – especially the more expensive ones! Lose a few fears or phobias, even help others do the same. Funnily enough, once we’ve started on something it seems to spread into other areas, a kind of vicious cycle of well-being, satisfaction, achievement, from the magnificent to the mundane...
Well, you probably know all that already. My point in writing you now is to confirm that yes, we're offering 50% discount to Shiatsu practitioners and students on the April NLP Practitioner and Master-Practitioner trainings. And even if you're not a Shiatsu person, I think you will find the cost of these courses a lot lower than anywhere else, simply because we have the beautiful venue of the Zen School and don't need to go hiring expensive conference venues. And you can still save on the earlybird discount, right up to 30th March.
Practitioner and Master-Practitioner qualifications are the internationally recognised Certificates of the Society of Neurolinguistic Programming signed by me, your Licensed Trainer, and my teachers Richard Bandler the co-creator of NLP, and John LaValle.
And just in case you were wondering, Healing NLP is the same as the regular NLP, just the applications are different. It began as a healing therapy in the first place, when Richard went round healing 'hopeless' cases in California. The current fashion for it in business and sales came about because its so effective. And our teaching methods are more reflective, to reflect our work in the caring profession, fitting so well with tradtional oriental medicine. Anyway, you'll find all this out on the training.
Meanwhile, get some more info from our web site, www.healingnlp.com, and give me a call if you'd like to know more before you sign up. And of course you are welcome to come by my Free Talk and demo on 30th March - no pressure and no obligation: NLP is about making your own choices. Now's a good time to start!

Thursday 21 July 2011

How to Increase your Brainpower

How to Increase your Brainpower
Give your head a real workout. They say we humans use only 10-15% of our brain capacity. If you are prepared to step out of that box and learn how to help yourself and others achieve goals, confidence, organisation and increase brainpower: 8-Day Healing NLP Practitioner Training Summer School by day, private study by night, relentless concentration, tough challenges, exhaustive practice and thorough testing, all made well worth it by your NLP Practitioner Certificate signed by Richard Bandler, John LaValle and Kris Deva North your Licensed Trainer, internationally recognised, accredited by the Society of Neuro-Linguistic Programming. 22nd thru' 29th August (2nd August is last day for the earlybird saving) learn more here

Its perfectly normal, isn’t it, to want a better life, achieve your ambitions and fulfil your desires, solve problems, let go some baggage, drop a few of those unnecessary habits – especially the more expensive ones! Lose a few fears or phobias, even help others do the same. Funnily enough, once we’ve started on something it seems to spread into other areas, a kind of vicious cycle of well-being, satisfaction, achievement, from the magnificent to the mundane...come on by for a free Talk and Demo Friday evening 29th July (no need to book) and/or a Taster Day on Saturday 30th. Sign up here for the Taster.

Friday 20 May 2011

June Newsletter 2011

8-Day Practitioner Training Summer School, learning how to make a good living helping yourself and others achieve goals, confidence, organisation. Its perfectly normal, isn’t it, to want a better life, achieve your ambitions and fulfil your desires, solve problems, let go some baggage, drop a few of those unnecessary habits – especially the more expensive ones! Lose a few fears or phobias, even help others do the same. Funnily enough, once we’ve started on something it seems to spread into other areas, a kind of vicious cycle of well-being, satisfaction, achievement, from the magnificent to the mundane... learn more here

Its easy to download the 2011 prospectus with a click here! click here to find out how to sign up on-line for Healing NLP Summer School now and take advantage of early-bird savings.

Friday 29 April 2011

New Practitioners Spring Intensive 2011


Congratulations to Cait Ramshaw, Dilek Efendioglu, Giovanni Trotto, Karina Messer, Rowan Hand, Sebastian Gutierrez, and Viv Whittingham completing the 8-Day Practitioner Training. You too can learn how to make a good living helping yourself and others achieve goals, confidence, organisation.

Saturday 26 February 2011

Thirteen Minutes to Change your Life

Its perfectly normal, isn’t it, to want a better life, achieve your ambitions and fulfil your desires, solve problems, let go some baggage, drop a few unnecessary habits – especially the more expensive ones! Lose a few fears or phobias. Funny enough, once we’ve started on something it seems to spread into other areas, a kind of vicious cycle of well-being, satisfaction, achievement, from the magnificent to the mundane.

I’ve often wondered what greater achievement than to change someone’s life for the better. Could it be to change our own? To help someone change we first understand them, then inspire, even start an avalanche in the mind. Einstein said to understand the universe he wanted to know how God thinks. To understand a human being we find out how we think - what motivates them. To discover that, we must earn their trust. And to earn their trust we must offer them safety – safety to confide in us, safety to express yourself, to show the feelings of your heart, the songs in your head, the thoughts in your mind.

And to change ourself?

I had a client once, a musician, who wanted to change an out-of-date way of thinking. He told me he could lose himself in playing, but really found himself in conducting. ‘Ah, now then, I am God!’

It was enough to suggest he imagine himself as one of his orchestra, watching and following the instructions of the conductor, himself. He made his change, ‘by frequent rehearsal,’ he told me. It was just a tweak, really. Entering his world, speaking his language, the language of the senses, in his case the sense of hearing. Not surprising for a musician, I guess. We just had to suggest adding the visual sense - watching the conductor.

We are sensual beings, we humans. We love to watch movies, our favourite movie star, our football team, even our favourite soap, to see our favourite picture – would that be the one on the bathroom wall? To be seen in our favourite fashion, our new heels or sneakers. Appearance is all – ask any hairdresser!

What were the pictures populating your mind as you read my words describing what we like to see?

And those we love to watch like to appeal to our own sense of style by wearing theirs - Jennifer Lopez, Kate Moss, Victoria Beckham.

And do we not love to hear music, Mozart to Gaga, certain voices, sounds of nature or songs of the city, we love to taste, good food – good drink.

We love to smell, fragrances, scents, flowers, perfumes. Britney and Madonna like to be associated with their own fragrance, to bring out their own fashion lines, the power of appearance. And don’t singers love to act, crossing the edge from auditory to visual. Abba made the first pop videos, motivated by the desire not to travel – Agnethe hated leaving her kids!

And we love to learn!

And we love to laugh

The power of the senses is easily understood when we look at the obscene amounts of money put into them: movies, tv, sports, music, perfumes, food … and the language of the senses is how we each express our own world. Understanding this helps us change - change what we want to change and keep what we want to keep. Before we do that we need to know why, the motivation for change. Knowing this, we can choose the right technique.

Motivation is the key to changing our lives, habits, our way of being, offering realizations. A friend, a woman, a peace-loving pacifist who would never harm anything, but wanting to learn a martial art, but baulking at the idea of violence. It took just one question to redden her face and bare her strong white teeth as her eyes flashed fire, her hair stood on end and her hands seemed to grow claws of a tigress. And what was that question? Well, you’ve maybe guessed that it was about her children being threatened. Violence had a place in her brain that she didn’t even know was there, but the limbic memory would have sprung her into action without pause for thought. Now, for a mother, isn’t this perfectly normal?

Some people had difficult childhood experiences. Now it’s obviously not possible to change the past, but what about changing our perception of the past? That or those childhood experiences colour one’s perception of the world in which you live today, your world in the here and now, and that, please understand, is PERFECTLY NORMAL, because are we not the sum of all that has ever happened? The good we have done, the bad we have done, the good done to us, and the bad done to us?

How might you have reacted to a situation in that childhood that formed you, then, had you possessed the resources of now? The knowledge, the experience, the mental strength – even the physical strength? It is but a small step to do the impossible – to help yourself, or the client, imagine themself in that same situation, but with their clear and present grown-up resources.

In this way we change our world, for what is our world but our perception of it? Helping others to make life a rich rewarding lesson, ah! Someone told me I was lucky to have had the experiences I have had, been to the places, met the people, done the things. Was I lucky? Was I lucky that I lost my father when I was a toddler? Was I was lucky in my stepfather who raised me and my brother as his own – and abandoned us? My view of the world was perfectly normal for someone who had those early experiences. And when I took the conscious decision to change it, my new world became perfectly normal. But it took me fifty years! You don’t have to wait so long, unless you’re there already, and then it’s never too late and no dog learns new tricks so well as an old dog who simply learns to adapt the old tricks.

And its not just scars from childhood, is it? That more recent past, not so far behind us, the wounds of betrayal or cruelty, deception and disappointment, heartbreak or humiliation, can we let these too distort our view of the world or can these too be placed in perspective, processed and dealt with. Some might call this a life of suffering but those same also say we cause that suffering for ourselves. Let me tell you, calling out from the depths of a vale of tears holds us in those depths, and we can leave them, and we can learn how. We have a choice, to dwell in the past, to long for the future, but meanwhile the present slips by, unnoticed.

It is a simple process, to find motive, and then to associate it with a desire. Imagine now, or remember, a moment of total pleasure, or a peak of achievement. Think of a time when you felt wonderful, any time, from a moment ago to years ago, any moment when everything was right, perfect, in that moment, for however long or short a time. In your mind’s eye, see what you saw in that moment, the picture, and see where it is, in front of you or all around, colourful or black-and-white, moving or still, framed or panoramic – yes, that’s right, see what you see – are you in the picture or looking at it? Hear what you heard in that moment, feel what you felt, and where did you feel it? Where in your being? Was there fragrance, a smell or a taste? Re-live that moment with all your senses and now, and now, double the size of the picture and turn up the volume, double the feeling, the smell or the taste, and double again and again and again until your whole being is filled with that moment, that’s right, all your senses, be there, in it all around, capture that look, that feeling, all those sensations, savour them, let them linger in your being, your mind, your body … that’s right … and now, just be aware, back now, be aware of how far you went, how deep, how you lived that moment as if it were now!

And now, of course, you will have noticed, won’t you, that moment was your moment, entirely personal to you. I did not know where you were or what you saw or how you felt or what you heard – but you did!

And then we take that peak moment and anchor it, yes, anchor it, so that it can be revived and relived, at will! Then we associate that moment with something you want to do, something you want to achieve, something you want to change, and that instills the motivation deep inside you. Imagine now, how effective this can be in helping others change, help others achieve what they want and sometimes desperately need, freedom from negative programs that might have been instilled in them from childhood, freedom from unnecessary habits or out-of-date ways of thinking, freedom even from the past – the past is where it belongs, behind us! Freedom to move on, to achieve what we want and help others do the same. Freedom. Yes, freedom. That’s what we teach. The ways of letting go, cutting the chains of the free.

We learn to speak each other’s language, the language of the visual, if you see what I mean, or the language of the auditory if you hear what I’m saying, the language of the kinesthetic if you catch my drift, yes, smell the freedom – how does it taste? The sweet smell of success, the taste of achievement, the sound of letting go, the feeling of a weight off your chest, seeing yourself, as you really want to be, the past in place – a place to learn from and move on. That’s right.

Of course I don’t know your personal situation, problems, difficulties, hopes and dreams but I do know that at some deep level within us we have the resources to make the change you need to make and its just a matter of learning how to help yourself and others make those changes and make a decent living at it too.

Take a break - eight days hard work by day, private study by night, relentless concentration, tough challenges, exhaustive practice and thorough testing, all made well worth it by your NLP Practitioner Certificate signed by Richard Bandler, John LaValle and me, Kris Deva North, your Licensed Trainer, internationally recognised, accredited by the Society of Neurolinguistic programming. If you are prepared to step out of the box, invest eight days in YOU. You may find that success, fulfilment and happiness can be ... perfectly normal!

Click



Saturday 19 February 2011

Healing NLP Training COMING SOON

Coming up: Spring Intensive 8 Days hard work by day, private study by night, relentless concentration, tough challenges, exhaustive practice and thorough testing, all made well worth it by your NLP Practitioner Certificate signed by Richard Bandler, John LaValle and Kris Deva North your Licensed Trainer, internationally recognised, accredited by the Society of Neurolinguistic programming.
If you are prepared to step out of the box, learn more:

FREE Talk & Demo Friday evening 25th March 7 to 9pm

Taster Day Saturday 26th March 10.30am to 4.30 pm just £75

Certified Practitioner Training 18th to 25th April 9.30am to 5.30pm every day plus 3 hours home-study every evening. For earlybird savings and special deal for combining with Master-Practitioner training click here and scroll down to find out why Healing NLP is so much less expensive!

Saturday 13 November 2010

How to lose Clients, Part 2 - Insult Them

An effective insult requires offence to be taken by the insulted. For example, you decide you want to insult someone. Do you choose
1) Meta-method direct and specific insult (DSI) "You D***head, Bitch, Motherf****r, Slut etc"
or
2) the more subtle Miltonesque indirect, non-specific (INSI) "Of course I don't know your specific problem but I do know that we all have the resources at some level to overcome the difficulties of being a complete D***head, Bitch, Motherf****r, Slut etc."

Who, in their right mind, would insult a client? But we all know offence can be taken without insult intended.
Insults can be delivered, or offence taken, through any of the Representational Systems:

Visual
The one-fingered salute 'the bird' is Emphatic Visual, while a disdainful raising of the eyebrows could be Subtle Visual. Both actions are Response Insults as, generally, the Insulted would have said or done something to elicit the VRI.
It is unlikely that, in the case of a client, one would select, for example, giving them the bird, unless of course one were deliberately trying to lose them and possibly get a smack for good measure. (Anyone who has experienced giving or receiving the bird when not in a car, please let me know for my research into this form of VRI).
The disdainful raising of the eyebrows however, or, worse, just one eyebrow might be your VRI to a client's unconsidered remark.

Auditory
A speaker, hoping to attract clients from a public taster-session, starting by taking the mick out of his competitors, describing their followers as robotic. The competitors being in the same field it might be expected that some of those followers could be present, perhaps wanting to learn more about the subject, possibly seeking a different perspective, even thinking of switching from the competitor to the speaker. Rick was one of the latter but, hearing himself described as a robot, developed an aversion to the speaker.

Speaker also reprimanded a man without a partner for being single with the words, 'we are mammals, and mammals have partners.' Others in the audience were singles too, but none dared say so after that. (He didn't distinguish between dog-mammals who shag anyone including their parents, siblings and offspring, and polar bears who live in solitude except for the mating act.)
Rick wondered, has this speaker thought how many robotic followers were in his audience, or how many were single, and would members of either group be flocking to his workshop after the Unintended Generic Insults?

Bernard told me of his mentor dismissing a potential student who had changed her mind about joining a course "If I had a pound for everyone who said they were going to do a course I would never have to run any," an Intended Specific Insult consigning the no-longer-potential to the mass of the human condition.

Kinesthetic
At school they punished us for falling asleep in church - an insult to God. We would plead mitigating circumstances such as, not intending to fall asleep, so the punishment would be from the venial rather than mortal category.

In a particularly boring lecture a student at the back nodded off. The lecturer said, "Wake him up, will you," to the sleeper's neighbour who replied, "You sent him to sleep - you wake him up!"

An effective KRI or Kinesthetic Response Insult would be to ignore or not respond to something a client says or does. To ignore a proffered handshake, for example, or a remark.

Gustatory
"I can forgive a man insulting me in my own home, but not being served lukewarm soup in his."
Taken to extremes, poisoning would be a superb insult even in the medical sense.

Olfactory
The Skunk has raised flatulence to the level of strategy, a fine General Defensive Insult.
We in the everyday world can be offended by a lack of personal hygiene, halitosis or tobacco-fumes, but is taking offence the same as being insulted?

Does not the very advertising of deodorant imply an insult? Better, dress it up as imbuing irrestible powers of attraction. Can you conceive of someone abstaining from washing or applying deodorant in order to insult? Yet inattention to personal hygiene could successfully lose a client, especially in close-quarter situations like bodywork.

Blowing cigarette-smoke in someone's face is a first-class Direct Specific Insult but nowadays a little more difficult to deliver, requiring the intended Insultee also to be a smoker, or first invited into the smoking-zone of a public place. Smoking in a non-smoking household of course counts as a Non-Specific Gratuitous Insult.

Terry, a commercial real-estate consultant, made a call on a potential client. He was shown into a vast office, at the far end a panoramic window, outlining a man behind a massive desk. Barely had Terry stepped across the threshold when the man said, "Smoker! Stay at that end of the room!"
Up to that moment Terry, who shared his own office with other smokers and home with a smoking wife, had not given a thought to the smell that announced his presence. It was a key moment that started him on the the way to quitting.

I remember, years after quitting myself, one of my challenges was giving shiatsu to a smoker client whose breath had that touch of brimstone. I used to dread his call.

At school they told Smith Minor that farting in church was an insult to God. God seemed to take offence at a gross variety of actions, observed we Smith cohorts in the Lower Remove, and must have a really noxious time up there in the rainclouds. But on adult reflection, would God really have been bothered? And was SM's intention to insult the deity? Unlikely - a serious boy, he never made it as a grown-up salesperson, settling instead for life as a parson and consequentially a more intimate relationship with the divine wherein, as other intimate relationships, what begins as offensive evolves into innocuous as the recipient develops a kind of hapless immunity.
Smith Minor's services were never popular.

Do you have a good insult to share? or a new Insult Category? Or another way to lose clients?


Friday 5 November 2010

How to lose Clients Part 1 - embarrass them.

While our sister organisation Zen Shiatsu Society runs a fascinating series of articles on how to find and keep clients, we at Healing NLP, not to be outdone, have decided to offer something even more illuminating: how to lose them, with case studies and detailed instructions on how to embarrass, insult, ignore, betray and generally bite the hands that feed you.
What makes this so very interesting is the realisation that we can initiate almost all these disaster-scenarios often with just a word or a phrase - and without any training whatsoever! The possibilities are boundless, from the slide of an eye that loses potential interest, to the phrase that can destroy years of trust.
These proven techniques work equally well for losing friendships.
This story helped me avoid the traps, or at least be aware of them, and their relative importance, e.g "I can forgive a man insulting me in my own home, but not being served lukewarm soup in his."

*
Embarrass Them

I stood behind the bar of the French Resistance in Earls Court waiting for the lunch-time crowd and, that day, having fired the cook, a thief, and her lover the night before. My clientele were mostly waiters and chefs from local restaurants and hotels and there was a body of opinion that my winebar should really have been named the Spanish Succession.
Anyway, first in was an early Englishman, handsome grey-haired man with good teeth and years of experience in the catering trade. He had built a business in consulting, advising people like me running their first venture on the do's and don'ts. Some months before he was a regular, in every day about this time to take a glass of sherry and tapas. Now he came up to the bar with a big smile across his face.
"Long time no see," I greeted him, "usual?" reaching for the Manzanilla.
John nodded, smile shrinking a little. I didn't pay much attention as, mind on lunch, I thought here's the very man to help me out now. He did, and more than I'd expected. I told him about the cook.
"Good," he said, "her food was ... well, what you'd get in one of those places where they go down Macromart for a dozen duck-in-orange boil-in-the-bag."
Yes, I agreed, but she was the expert and I'd never cooked anything more sophisticated than an egg. John rummaged in the cupboards, fridges, freezer.
"I'll do Drunken Sausage for you." He put on the apron and set to. I hear the tones of Galicia upstairs at the bar, and went up to serve Paco and Manolo.
"Ay, Crispy (what they called me), where the tapas?"
"Not today," I said. "John's cooking Drunken Sausage for us."
"Eh?"
"Salchichas borrachos."
I explained why and they politely finished their drinks and went next door to the Duke of Richmond. Roz, the barmaid and aficionada of all things Spanish arrived. I went back down to John.

He said, "I stopped to buy a paper on my way here. The newsagent said he hadn't seen me around for a while, where'd I been, man? I told him abroad. I didn't like having to explain myself. How did he know I hadn't been in the Priory - or Belmarsh. Or divorcing - or any of the things people don't want to be reminded of? "
"Oh come on, he probably just missed your happy smile!"
"At catering college they told us always greet every customer like a friend, but never ask anything more than how are you. Act like you saw them yesterday."
I had a fleeting thought he maybe felt embarrassed when I said Long time no see, then shrugged. "Oh, well," then to change the subject, "Mind if I take a look at your paper?"
John grinned.
"I didn't buy one."

*
Funnily enough, a few weeks after we moved the Zen School of Shiatsu to a new location, August 2006 it was, I happened to be passing the sweetshop where I would buy my after-lunch KitKat when we were based in Phipp Street. The man behind the counter said "Hey! Long time no see!" I explained we had crossed to the other side of Great Eastern Street, the traffic, etc etc.
I didn't go back again after that. I felt embarrassed at him noticing I hadn't been there. And my mind shot back thirty-five years as I remembered John.

We humans, aren't we all a little bit sensitive? In all senses of the word. Or is it just me? And if you think its just me, imagine if any, or how many, of your clients are 'just me!'

NEXT WEEK: Insult them!
© Kris Deva North